1. Can I get samples?

Yes, sample orders are always welcome and there is no MOQ for the sample order. Test the quality before mass production, we prefer this way too.

2. What’s your MOQ?

100pcs for most items but for new client, less quantity is also welcome as trial order. For the floor drain, some styles we have the stock, there us no MOQ.

3. Can I order the products with my own brand?

Yes, we can laser print customer’s logo on the product with the permission and authorization letter from customers. And also can make your own deign gift box.

4. How is your factory production capability? 

Risingsun factory has a Full production line including Gravity Casting Line, Machining Line, Polishing Line and Assembling line. We can manufacture products up to 50000 pcs per month.

5. What’s your payment method and payment term?

Payment method: T/T, western union, online payment.Payment terms: 30% deposit in advance, 70% balance before shipment for big order. It’s suggest 100% payment in advance for small order less than 1000USD in order to save bank charges

6. What’s your production time?

We have spare parts stocks for most items. 3-7days for sample or small orders, 15-35 days for a 20ft container.

7. How can I visit your factory or office?

Warmly welcome you visit our factory or office for business communication. Please try to contact our staff by email or mobile first. We will make the soonest appointment and arrangement for our meeting. Thank you.

Q1. How to get a sample?
A: Sample order is acceptable. Please contact with us and make sure what sample do you need.

Q2. Are you manufacture or trading?
A: We are manufacture of the brass floor drain, but customers trust us of the quality control and delivery day control, so we also do some trading, with these two years customers can not come to China, help us make more chance for business, and get good result on trading. Because we have many directly factories for long term cooperation.

Q3. Does your factory have the design and development capabilities, we need the customized products?
A: The staffs in our R&D department are well experienced in the sanitary industry, with more than 10 years experience. Every year, we will launch 2 to 3 new series to keep out customers in a competitive stage. We can make customized products especially for you; please kindly contact us for more details.

Q4. Can your factory print our brand on the product?
A: Our factory can laser print customer’s logo on the product with the permission from customers. Customers need to provide us a logo usage authorization letter to allow us to print customer’s logo on the products.

Q5. What about the leading time?
A: In general, the leading time is about 15 to 25 days. But please confirm the exact delivery time with us as different products and different order quantity will have different leading time. For the small order if hot sale items, normally we have stock. Thanks for your kindly cooperation in advance.

Q6: Which terms of delivery do you support?
A: We support EXW, FOB, CNF, CIF, and Express Delivery(UPS, FedEx, DHL, TNT, Aramex, DPEX, and EMS).

Q7: Which methods of payment do you support?
A: We support TT, PayPal, Western Union, and cash(RMB).

Q8: Do you have paper catalog or e-catalog?
A: Yes, please e-mail us and state you need paper catalog or e-catalog, and we will send accordingly.